Return & Refund Policy – Epic Shop

At Epic Shop, we value your satisfaction. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

1.1. You may return most items within 14 days of delivery for a refund or exchange.
1.2. To be eligible for a return, items must be:

• Unused and in the same condition as when you received them

• In the original packaging

• Accompanied by the receipt or proof of purchase
  1.3. Certain items are non-returnable, including:

• Gift cards

• Downloadable software or digital products

• Items marked as “Final Sale”

2. How to Initiate a Return

2.1. To start a return, contact our customer support team at:

• Email: support@epicshop.com

• Phone: [Your Phone Number]
  2.2. Please provide your order number and the reason for the return.
  2.3. Our team will guide you through the return process and provide a return shipping label if applicable.

3. Refunds

3.1. Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
3.2. Approved refunds will be processed to your original payment method within 7–10 business days.
3.3. Shipping costs are non-refundable, except in cases of defective or damaged products.

4. Exchanges

4.1. If you received a defective or damaged item, we will replace it at no extra cost.
4.2. Exchanges are subject to product availability. If the same product is unavailable, you may choose a different item of equal value or request a refund.

5. Damaged or Defective Items

5.1. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect.
5.2. Reports of damaged or defective items must be made within 3 days of delivery for replacement or refund.

6. Return Shipping

6.1. Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.
6.2. We recommend using a trackable shipping service to ensure the safe return of the item.

7. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact:

Epic Shop Customer Support
Email: support@epicshop.com